BarkBox Reviews

I signed up for a 6 month subscription, got a discount and freebie gift that we still use.
The first box lasted 3 seconds because of my giant breed. I emailed them and they just switched the contents to tough toys and snacks. Brilliant.
The toys are all decent quality and so are the snacks. The price is well worth it.
So it's just come to the end of my 6 months and we are in a strained financial situation, so I emailed them that I was leaving. The refund was in my account within 30 MINUTES !!!! They did ask why i was leaving and if i was unhappy, but they didnt try and pressure at all. I dealt with Kristina who was funny, kind and professional in her communication. Their customer care is really unique, I love it.
Also remembered that we had delivery issue one month, it was with the courier and they lost it or something along those lines, emailed customer service and they sorted it all quickly. No stress, their emails made me smile, I forgot I was annoyed.
I will definitely be back to subscribe when we are able to. Their customer service is always fresh and on point, their products are lovely, and the value is awesome.

They dupe you into a subscription that you did not want and refuse to refund you. A truely crap company. I would recommend you run in the other direction

They dupe you into a subscription that you did not want and refuse to refund you. Do not do business with this disreputable company

My dog lives their toys and they're super
Durable. She didn't like their treats and they let us do a toy- only box. We only cancelled because she has enough toys after 1
Year of monthly boxes.

The shipping is atrocious and the customer service is absolutely no attention to problems or complaints. It almost appears that they have a script automatically responding with I'm sorry for our delay.....
When you put them on point and ask them about the actual questions they really do a poor job of answering and even less than to make it better.
This company was amazing when they first started but seem to have gone straight to garbage.

I have a 75lb pit mix and she has some scary jaws and teeth, which are kept very busy with the super chewer box from bark! The box itself isn't exactly cheap but between the quality products, replacement guarantee, and the amazing customer support team, it is more than worth it. Toys are replaces without question and any shipping mishaps are covered very quickly and generously. Bark really rocks!

I wanted to change my subscription plan and used the chat option in their app and I had the best customer service experience I have ever had with a company! Not only did they easily change my subscription but after chatting about our dogs they sent me two free bags of treats! The first box was a toys only box and every toy was great. Very good quality and my dog loved every single toy!

I wanted to change my subscription plan and used the chat option in their app and I had the best customer service experience I have ever had with a company! Not only did they easily change my subscription but after chatting about our dogs they sent me two free bags of treats! The first box was a toys only box and every toy was great. Very good quality and my dog loved every single toy!

I was really excited about getting the bark box for my dog. It was themed around Harry Potter. I'm a huge Harry Potter fan. When the box arrived it had three toys. I was under the impression that I was getting a Harry Potter shirt free because of the add. Well no where did it say I had to sign up for a 6 or 12 month subscription to get the free shirt. So now I'm sitting here with three toys and no Harry Potter shirt for my dog. I even had to tell them the size clothes that my dog needs and it asked for her name. I reached out to the people and they basically told me that it said I had to subscribe them. I told them that no where in the add it said that. Needless to say I will no longer be a bark box subscriber and I wouldn't not recommend this. The costumer service is rude and not helpful at all. What a waste of $50.00

Not only is the box a rip off but customer service needs major work.
They charge you 21 days in advance and can't tell you why. Takes them 3 weeks to send a box? Cheap toys... gross treats... don't waste your money, Pet Smart has more for a better price and quality.